General Data Recovery Terms and Conditions
Please read these terms carefully before using our services.

By submitting a device for evaluation or authorizing Services, you agree to these Terms and Conditions.
Last updated: February 2026

These terms constitute the entire agreement (“Agreement”) between the Client and GB Micro Electronics (“GB Micro”). By submitting a device or authorizing services, the Client accepts this Agreement.

1. Service Authorization
The Client authorizes GB Micro to perform diagnostic, evaluation, stabilization, repair, and data recovery services (the “Services”). Devices may be opened, disassembled, modified, or operated outside the manufacturer’s specifications. Manufacturer warranties may be voided.

GB Micro may use specialized tools, donor parts, third-party hardware or software, and laboratory procedures reasonably necessary to attempt recovery.

2. Ownership and Authority
The Client represents that they are the legal owner of the submitted device and data, or that they are authorized by the legal owner. The Client warrants that all submitted data is lawful.

The Client agrees to indemnify and hold GB Micro harmless from any claims resulting from lack of ownership, authorization disputes, or unlawful data.

3. Nature of Data Recovery and Risks
In order to perform diagnostic and recovery work, devices may need to be opened, disassembled, or modified.

Due to the condition of damaged media and the nature of recovery procedures, devices may not be returned in their original physical or cosmetic condition. In some cases, reassembly may not be possible.

The Client acknowledges that data preservation may require procedures that permanently modify the device.

Data recovery is performed on damaged or unstable media and involves inherent risks. Attempts to access data may further damage the device and may result in partial or total data loss. Devices may become permanently unusable.

GB Micro does not guarantee the recovery of specific files or data. Results may be incomplete.

GB Micro is not responsible for damage or data loss resulting from prior repair or recovery attempts or handling by third parties.

4. Limited Liability
The Services are performed with reasonable care consistent with industry practices. To the fullest extent permitted by law, GB Micro shall not be liable for indirect, incidental, or consequential damages, including loss of data, loss of revenue, loss of business, or downtime.

The total liability of GB Micro shall not exceed the total amount paid by the Client for the Services, except in cases of gross negligence or intentional misconduct where such limitation is not permitted by applicable law.

5. Evaluation and Approval
Devices are evaluated to determine the failure and recovery options. No recovery work requiring significant labor or parts will be undertaken without the Client’s approval of the proposed service, except when immediate measures are technically necessary to preserve recoverable data.

6. Payment
The Client agrees to pay all agreed fees including recovery fees, parts, media, shipping, and applicable taxes. Payment is required before the release of recovered data unless otherwise agreed in writing.
If no usable data is recovered, no recovery fee will be charged unless otherwise agreed for special services.

7. Data Verification and Responsibility
The Client is responsible for promptly verifying recovered data after delivery. GB Micro is not responsible for data after it has been delivered to the Client.

The Client is responsible for backing up the recovered data.

8. Confidentiality and Data Retention
Client data is accessed only for recovery purposes and is handled under confidentiality obligations. Data may be temporarily stored on secure internal systems.

Recovered data will be retained for ten (10) days after delivery unless a written request for extension is received. After this period, recovered data and working copies may be permanently deleted without further notice.

9. Indemnification
The Client agrees to indemnify, defend, and hold harmless GB Micro and its employees, contractors, and representatives from any claims, damages, liabilities, costs, or expenses arising from:

(a) the Client’s lack of legal authority over the device or data;
(b) the presence of illegal or unauthorized data;
(c) any dispute regarding ownership or rights to the data;
(d) instructions provided by the Client.

10. Shipping and Transportation
All transportation or shipping is at the Client’s risk unless otherwise agreed in writing. The Client is responsible for proper packaging and insurance. GB Micro is not responsible for loss or damage during transport.

11. Unclaimed Property
Devices and media must be claimed within ninety (90) days following notice of service completion. If no arrangements are made within seventy-six (76) days, GB Micro will send a final notice by email granting fourteen (14) additional days to respond. Notice sent to the last known address will be considered sufficient.

If no response is received, the property will be considered abandoned and may be disposed of or destroyed. Recovered data may be permanently deleted.

12. Right to Refuse Service
GB Micro reserves the right to refuse, suspend, or terminate services when ownership cannot be verified, when security risks exist, or when devices present technical, environmental, or operational hazards.

13. Governing Law
This Agreement is governed by the applicable laws of Canada. The parties acknowledge the exclusive jurisdiction of the courts of Montreal, Quebec.

14. No Warranty
The Services are provided “as is” without any guarantee of recovery. To the extent permitted by applicable law, all warranties are excluded except those that cannot legally be excluded.